Frontdoor Support
AI that actually knows your customers.
In Active Development
Frontdoor Support is currently being built. Planned rollout is 2027.
The Problem
Phone support is broken. Customers wait on hold to explain their problem to someone who's never heard of them, reading from scripts, hunting through systems for context. Every call starts from zero.
Meanwhile, companies drown in support volume they can't afford to staff, watching customer satisfaction tank because they can't respond fast enough. The current model doesn't scale, and throwing more bodies at it just burns money.
The Solution
Frontdoor Support is conversational AI that doesn't start from zero. It knows who's calling before they say a word. It remembers every interaction—emails, texts, previous calls. It understands context, history, and nuance.
Not another chatbot that frustrates people into demanding a human. An actual intelligent frontdoor that handles what it can, escalates what it can't, and makes every customer feel like they matter.
How It Works
Custom MCP Integration
We build a Model Context Protocol server tailored to your business. It connects to your CRM, ticketing system, email, SMS—whatever holds customer data. The AI sees what your best support rep would see, instantly.
Contextual Memory
Every email exchange, every SMS, every previous phone interaction—the AI remembers. It builds a picture of each customer over time. Preferences, pain points, communication style. No more "can you explain that again?"
Two-Way Action
The MCP server isn't read-only. The AI can take action—update records, process requests, resolve issues—before ever involving a human. Real resolution, not just deflection.
Intelligent Escalation
When the AI can't resolve something, it doesn't just transfer and disappear. It hands off with full context—what was tried, what the customer needs, what the human should do next. Seamless, not frustrating.
The Goal
Drastically reduce the volume of calls that need human intervention. Not by making customers give up—by actually solving their problems. The calls that do reach your team are the ones that genuinely need a person.
Your support staff stops being ticket processors and starts being problem solvers. Better for them, better for customers, better for your bottom line.
Interested in Early Access?
We're building Frontdoor Support now, with rollout planned for 2027. If you want to be part of the early adopter program, reach out.
[email protected]